YEREVAN, MAY 26, NOYAN TAPAN. The "one window" automated system of acceptance and studying of citizens' applications and the ELPAS automated system of electronic document circulation work efficiently at present. As Grigor Melkumian, the Head of Yerevan Mayor's Office Staff, said at the May 26 press conference, the introduction and efficient operation of "one window" resulted in considerable activization of document circulation, quality and efficiency of discussion of citizens' applications. According to him, after systems' introduction the number of applications introduced by citizens to the Mayor's Office in 2007 grew compared with the previous years and made 57.6 thousand. The head of the staff said that nearly 57% applications regard problems of communal sphere, 17% property, 14% urban development, 5% legal problems. More than 80% answers to all applications, according to G. Melkumian, is positive. It was also mentioned that the number of application-complaints submitted for the second time reduced three-fold. G. Melkumian also said that the number of applications submitted in January-April, 2008 made 28102, which exceeds the index of the same period of the previous two years three-fold.

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