On the initiative of the Counterpart International Orange employees held training courses for public sector employees
07-08-2013 17:01:49 | Armenia | Science and Technology
press release
Yerevan, August 7, 2013
Customer Service training courses were held in Yerevan and Vanadzor from July 29 till August 1 for the public sector employees, among them employees of registry offices or village municipalities, librarians, from different regions of Armenia. The training courses were held on the initiative of the Counterpart International. The organization was looking for a private company, distinguished for its high qualities and skills of customer service, and Orange Armenia was selected as the company to provide trainers for the mentioned courses.
Overall, 30 participants from Vanadzor, Sevan, Gavar, Alaverdi, Akhtala, Dsegh, Nor Geghi and form other small and big settlements of the regions of Armenia participated in the courses.
“Provision of high-quality customer service is one of our priorities, and we are happy that Counterpart International as well thinks that we are one of the companies with the best customer service in Armenia. We are pleased to share our skills, and although the participants of the courses do not represent the private sector, however, we are sure that the knowledge gained during these courses will be helpful to them in their day-to-day activities, as they are also dealing with a great number of visitors every day,” said Orange Armenia Sales Director Arsen Hovhannisyan.
“Public service quality is a matter of importance all over the world and not only in Armenia. By cooperating with a private company, we will be able to give the public employees the service skills that we cannot give them alone and neither can the state. We are grateful to Orange for their readiness to participate in this project. We believe that it’s a good start, which will pave the way for our further long-term cooperation,” said Counterpart International Country Director Carel Hofstra.
The results of the survey held after the courses showed that the participants were quite satisfied with the courses and the quality of the methodology and they were of the opinion that the topics chosen for the courses were, indeed, necessary for them to handle their day-to-day duties.
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