RULES OF PROVISION AND USE OF PHONE SERVICES APPROVED
20-05-2008 15:00:00 | Armenia | Economy
YEREVAN, MAY 20, NOYAN TAPAN. At the May 20 sitting, the RA
Public Services Regulatory Commission approved the rules of
provision and use of phone services. The current rules were
approved as long ago as 1998. The commission chairman Robert
Nazarian told reporters that the new rules will regulate the
relations between the providers and users of the services.
Besides, the new rules qualitatively differ from the current
ones as they specify the obligations of the consumer and the
provider of services. In particular, in case of disconnection of
the user's phone, the user has the opportunity to call on the
phone numbers of rapid response services, including 02 and 03.
The issue of prepaid cards will be clarified within the next two
days. ArmenTel proposes not returning the sum that remains on
prepaid cards, whereas the commission claims that the consumer
is not obliged to pay for unused minutes.
R. Nazarian said that the previous rules were related to a
service-providing company with a monopoly position, whereas now
the market has been liberalized and made competitive, which
prompted the commission to revise the rules. Besides, according
to him, the telecommunication sector is rapidly developing and
it is not ruled out that a necessity to amend the rules will
arise in the next six months.
In the period from the decision's coming into force to July
1, 2009, the agreements on phone services provision signed with
ArmeTel's subscribers shall be brought into line with the new
rules.