YEREVAN, AUGUST 11, NOYAN TAPAN. A sociological survey conducted under the program "Social Initiative on Consumer Rights Protection in Armenia's Public Service Sector" has identified the public service sector's problems that most concern citizens. Abgar Eghoyan, Chairman of the Consumer Rights Protection (CRP) NGO, stated this during the August 11 press conference. According to him, consumers are mainly concerned with issues related to gas, water, electricity supply and telecommunications. "There are numerous complaints about the low quality of Internet connection service provision, especially regarding bills sent against services that were not delivered," A. Eghoyan said. The survey revealed that the majority of Armenian consumers are not aware of their rights. Particularly, most of them are not informed about tariffs of gas supply network installation in their houses or apartments. A. Eghoyan said that in order to fill this gap, with the assistance of the Eurasia Foundation the CRP has implemented a program of measures aimed at informing the population. A "Consumer Guide" was published, posters with information about water, gas and electricity supply and telecommunication were put up at minicipalities, condominiums and some banks' branches. Thanks to a hot line at the CRP, consumers can get free advice. "Consumer Guide: Book 2" was published by CRP's Civil Interests Protection Assistance Program jointly with Counterpart International, it is distributed free of charge. The book contains examples of applications, complaints and claims, as well as information about the appropriate state bodies and organizations.

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